Are you Looking for How to File KRA Returns in Kenya? Here is a Step-by-Step Guide for Employees and Individuals in 2025.
Filing KRA returns is a mandatory requirement for all taxpayers in Kenya, whether you’re employed, self-employed, running a company, or unemployed. The Kenya Revenue Authority (KRA) has simplified this process through the iTax portal, allowing users to file returns online with ease, including using a P9 form, a smartphone, or for nil returns.
This detailed blog will guide you on how to file KRA returns, including steps on using your phone, filing with or without a P9 form, and handling nil returns.
What You Need Before Filing KRA Returns
Before you begin the filing process, ensure you have the following:
- A valid KRA PIN registered on the iTax portal
- Access to your iTax login credentials
- Your P9 form (if employed)
- A reliable internet connection (you can use your phone or computer)
- A working email address (to receive confirmation of submission)
1. How to File KRA Returns Using P9 Form (For Employees)
If you’re employed, your employer should provide you with a P9 form at the end of the financial year. This document outlines your total earnings, benefits, and taxes deducted.
Steps on how to file KRA returns using P9 form:
- Visit the KRA iTax portal
- Enter your KRA PIN and click Continue
- Enter your password, solve the arithmetic CAPTCHA, then log in
- On the menu, select Returns > File Return
- Choose Income Tax – Resident Individual
- For the return period, select the year you’re filing for, e.g., 2024
- Download the Excel tax return form (or use the online form if available)
- Fill the form with data from your P9 form:
- Gross pay
- Allowances and benefits
- Pension contributions
- Tax deducted (PAYE)
- Validate the Excel form and upload it to the portal
- Submit and download your Acknowledgment Receipt
Filing KRA returns for employees is straightforward once you have the P9 document. Always double-check your entries to avoid errors.
2. How to File KRA Returns Using Your Phone
Wondering how to file KRA returns using your phone? It’s possible to complete the entire process on a smartphone without needing a computer.
Steps on how to file KRA returns using your phone:
- Open a browser (Chrome works best)
- Go to the KRA portal
- Log in with your KRA PIN and password
- Follow the same steps as on a computer (Returns > File Return)
- Fill in the required information using the online form
- If uploading an Excel form, ensure your phone supports Microsoft Excel or Google Sheets
- Submit the return and download the acknowledgment receipt to your device
With a stable internet connection, you can file your tax returns conveniently from anywhere in Kenya.
3. How to File Nil Returns on KRA iTax Portal
Nil returns are for individuals who did not earn any income during the financial year. This often applies to students, unemployed individuals, or KRA PIN holders not engaged in business.
Steps on how to file nil returns:
- Visit the iTax portal
- Log in with your KRA PIN and password
- Click on Returns > File Nil Return
- Choose Income Tax – Resident Individual
- Select the appropriate tax year, e.g., January to December 2024
- Confirm details and click Submit
- Download the Acknowledgment Receipt
Knowing how to file nil returns KRA ensures you avoid penalties for non-compliance.
4. Forgot Your KRA iTax Password? Here’s How to Reset
If you’ve forgotten your password, don’t panic. Resetting is easy:
- Go to itax.kra.go.ke
- Click on “Forgot Password”
- Enter your KRA PIN
- Click Submit
- You’ll receive a reset link in your registered email. Follow it to set a new password
If you no longer have access to the registered email, you may need to visit a KRA office or Huduma Centre.
5. How to File KRA Returns with Withholding Tax
If you’ve received income such as consultation fees or dividends subject to withholding tax, you are still required to file a return.
Here’s how to file KRA returns with withholding tax:
- Log into your iTax account
- Navigate to Returns > File Return
- Download the Income Tax Return Excel Form
- Fill in your income and withheld tax in the relevant sections
- Validate, upload, and submit
- Attach the withholding tax certificate (WHT) issued by the payer
6. How to File KRA Returns Without P9 Form
If you’re employed but your employer hasn’t issued a P9 form, you can still file returns by checking your payslips and calculating your totals.
- Collect all your monthly payslips
- Sum up your gross salary, benefits, and PAYE
- Use this information to manually fill in the Income Tax Return Form
- File as explained earlier in the “with P9” section
Alternatively, reach out to your employer or HR department to request the P9 document.
Final Tips on Filing KRA Returns in Kenya
- File your returns between January 1st and June 30th every year
- Filing late attracts a penalty
- Always keep a copy of your Acknowledgment Receipt
- Ensure your email and phone number on iTax are up to date
- If unsure, visit a Huduma Centre or a registered tax agent for assistance
Why It Matters
Understanding how to file KRA returns in Kenya is vital for compliance with tax regulations. Whether you’re an employee using a P9 form, filing nil returns, or using your phone, the iTax portal simplifies everything. Filing is free and quick if you follow the right steps.
Now that you’re equipped with the right information, log in to the KRA portal and file your tax return today.