Are you Looking for How to Silence Token Meter? Here’s A Complete Guide for KPLC Users in Kenya (2025)
If you’re a prepaid electricity user in Kenya, chances are you’ve encountered the persistent beeping sound from your token meter, often a result of low balance or system alerts. This beeping can be annoying, especially at night. Fortunately, there are quick and effective ways to silence your KPLC token meter without interrupting your electricity supply.
In this blog, we’ll explore how to silence a token meter, including KPLC-specific solutions, CIU meter codes, reset options, and how to deal with common brands like Hexing. Whether your goal is token silence or checking your balance, this 2024 guide is your go-to resource.
Why Your Token Meter Is Beeping
Most token meters are designed to alert you when your electricity units are running low. Others beep due to technical faults, a disconnected CIU (Customer Interface Unit), or system errors.
Here are the top reasons for the sound:
- Low or zero token balance
- Pending communication from the CIU to the main meter
- Factory settings alert tones
- Incorrect meter configuration
Let’s break down how to silence it and maintain peace in your home.
1. How to Silence Token Meter: Basic Steps
Every token meter has specific codes used for different functions. Silencing the beeping sound typically involves entering a silence or mute code using your CIU device (the keypad device used to input tokens).
Here’s how to mute your token meter:
- Ensure the CIU is connected to a power source.
- Press “812” or “045” and hit the Enter or OK button.
- You should hear a click or beep indicating that the alarm has been silenced.
💡 If these codes don’t work, refer to your meter’s specific model — we cover that below.
2. How to Silence Token Meter KPLC: Model-Specific Instructions
KPLC customers often have different meter brands installed. Each brand may require a unique code or sequence to silence the alarm. Below are the most common ones in Kenya.
Hexing Meter
One of the most common meter brands in Kenya.
- Code to silence:
812then press Enter. - To stop continuous beeping due to low balance: Top up with a small token.
Conlog Meter
- Code to stop beeping:
045then press Enter. - To reset: Use the default reset code provided during installation or call KPLC customer service.
Actaris Meter
- Press the mute button (a small button usually on the side) or type
812.
3. Prepaid Meter Alarm Off Code and CIU Meter Codes
These codes are entered on the CIU keypad to perform various functions:
- Silence code:
045or812 - Check balance:
100+ Enter - Meter number check:
65+ Enter - Reset meter:
0000or consult with KPLC - Clear error:
1037+ Enter
Each model may vary, so refer to your user manual or try a combination if one code doesn’t work.
4. How to Stop Hexing Beeping Sound
The Hexing meter is notorious for continuous beeping even when there’s balance.
Fix:
- Enter
812then press OK. - If that fails, disconnect the CIU from the wall socket and reconnect it after 10 seconds.
- Load a token — even KSh 10 worth — to reset the balance alert.
5. How to Reset KPLC Token Meter
A reset is only necessary if:
- The CIU is not responding.
- You changed your meter.
- There’s a persistent error message.
To reset:
- Unplug the CIU for 1 minute.
- Plug it back in.
- Enter the meter number followed by a reset code if available.
- If this fails, contact KPLC directly at their official number: 97771 or visit their service portal.
6. How to Check Token Balance
Checking your token balance regularly helps avoid unexpected power cutoffs.
Here’s how:
- Enter
100then press Enter/OK on your CIU. - Wait for a display showing available units.
Bonus Tip: You can also dial *977# on your mobile phone to access KPLC token services including balance checks.
7. Understanding KPLC Token Codes
These codes help manage your meter settings:
100– Check balance65– Check meter number812– Silence beeping045– Stop alarm1037– Clear communication error
Having these at hand can save you time and frustration.
8. When to Call KPLC Customer Care
If:
- None of the codes work
- The CIU isn’t powering on
- You suspect meter tampering
- There’s no response after token loading
Contact KPLC:
- Phone: 97771
- Twitter/X: @KenyaPower_Care
- Website: www.kplc.co.ke
9. Tips to Prevent Future Beeping
- Always top up before your units run out.
- Regularly check your token balance.
- Avoid tampering with your CIU wiring.
- Use the correct plug and keep the CIU connected to power.
Final Thoughts
If you’re tired of that annoying token meter sound, you’re not alone. Whether you’re looking for how to silence token meter KPLC, mute your CIU, stop Hexing beeping, or reset your prepaid system, the fix is often just a code away. This guide is designed to keep your home peaceful and your lights on.
Be sure to save these codes, bookmark this guide, and share it with others who may be struggling with the same issue. For further help, don’t hesitate to contact KPLC or visit their nearest service center.
Ready to silence your meter and restore peace? Try the steps above and enjoy uninterrupted comfort today!